Shipping policy
📦 Order processing time
All orders will be reviewed and packaged within 1-3 working days (weekends and holidays will be postponed). Please ensure that the order information (such as address, contact information) is accurate. Incorrect information may cause processing delays.
🚚 Delivery time and scope
• Standard delivery: 7-10 working days (calculated from the date of shipment)
• Covered areas: Malaysia, America, Philippines and Singapore
• Remote areas or international orders may add an additional 3-5 working days
• Holidays, promotional seasons or force majeure (such as extreme weather) may cause delays, and we will notify you by email.
💸 Shipping standards
• Orders enjoy free shipping
• International order shipping costs are calculated in real time based on the destination
📮 Order tracking
• After shipment, you will receive a confirmation email with the logistics order number and tracking link
• Didn’t receive the email? Please check the trash or contact [Customer Service Email]
⏳ Delivery Delay Processing
If the package exceeds the expected time limit:
1. If the logistics information is stagnant for more than 3 days, please contact our customer service immediately
2. After confirming the loss or serious delay, we will resend it for free or refund in full
❌ Undeliverable Packages
• Packages returned due to wrong address/rejection/multiple delivery failures
• Customers need to bear the new shipping costs for resending
• If you choose to refund, the original shipping and handling fees will be deducted [adjusted according to your regulations]
• Failure to handle the return in time is deemed to be abandoned by the customer and no compensation will be given
📞 Contact Us
Have questions about delivery? Please contact us through the following methods:
• Customer Service Email: [thevividdwelling@gmail.com]
• Online Chat: [Workdays 9:00-18:00]
💡 Warm Tips
The actual delivery time may be affected by the efficiency of the logistics carrier. This policy was updated on [2025.5.6]. It is recommended to bookmark this page to check the latest information.